Returns & Refund Policy

Last updated: June 2026

Thank you for shopping with Stimzi.

We want you to be happy with your purchase. If you are not completely satisfied with your order, you may be eligible for a return or refund in accordance with this policy.

Your Right to Cancel

If you are a consumer located in the United Kingdom, you have the right to cancel your order within 14 days of receiving your goods without providing a reason.

To exercise your right to cancel, please contact us at support@stimzi.co.uk within 14 days of receiving your order.

You then have a further 14 days to return the item to us.

Return Conditions

To be eligible for a return:

• The item must be unused and in its original condition.

• The item must be returned in its original packaging where possible.

• Proof of purchase may be required.

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items cannot be returned unless faulty:

• Personalised or customised products.

• Products damaged through misuse.

• Items returned in an unsellable condition.

Faulty or Damaged Items

If your item arrives damaged, defective, or incorrect, please contact us within 24 hours of delivery.

Please include:

• Your order number.

• A description of the issue.

• Photographs showing the damage or fault.

We will review the issue and arrange a replacement, repair, or refund where appropriate.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

Approved refunds will be processed to your original payment method within 14 days.

Original delivery charges may be refunded where required by applicable consumer law.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

• The item is faulty.

• The item was received damaged.

• We sent the incorrect item.

Contact Us

For any questions regarding returns or refunds, please contact:

Email: hello@stimzi.co.uk